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1. Overall, how was your experience today? 1. Overall, how was your experience today? Excellent Good OK Poor Very poor

2. What didn’t meet your expectations today? (select any) 2. What didn’t meet your expectations today? (select any) Booking process Wait time Cleanliness/room setup Therapist communication Technique/target areas Pressure level Privacy/comfort Pain/discomfort Temperature/music Pricing/value Other

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3. How could we do better?